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Mandaté par un de nos clients, nous sommes actuellement à la recherche d'un/e:
Support Engineer

Lieu d'engagement:
  Neuchâtel
Your qualifications:
  • Bachelor or Master Degree in engineering
  • Strong problem-solving skills
  • 3 to 5 years experiences in equivalent position is a plus
  • Motion control regulation and direct drive (linear motor) awareness
  • Knowledge of C language
  • English speaking and writing
Your responsibilities:
  • Take ownership of customer concerns and see problems through to resolution. Research, diagnose, troubleshoot and identify solutions to resolve customer blocking points.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriated internal teams. This means, access to the R&D or any other departments.
  • Provide prompt and accurate feedback to customers with a proper recording of problem resolution steps.
  • Answering questions from customers and prospective customers about features and product capabilities.
  • In order to better understand and/or support customer difficulty, a 20% International travelling time is foreseen.
Date d'entrée:  de suite ou à convenir

 

We are looking for:
- Bright, motivated and driven with a thirst of customer interaction
- Enjoy knowledge sharing
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